Not exactly what this sub-forum was intended for but I like to point out good service when I see it.
I have a couple MSR White Gas stoves. On our last camping trip, one of them developed a leak, turned into a big ball of fire so I quickly scooped it off the wood table I was cooking on, threw it in the dirt and stomped the sh%# out of it then poured water on it. Needless to say, it was a wreck. A couple weeks ago I finally took it apart, straightened it and figured out the leak was coming from the rubber hose that was badly deteriorated. I was getting ready to cut it apart to replaced the hose when it occurred to me to check for a warranty. Sure enough, sit was still under warranty... submitted for an RMA, sent it in an within a couple weeks I had a brand new stove in my hands. An upgraded version at that. Great service, great product, great experience!
MSR / Mountain Safety Research
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Users that have not held up their end of the bargain will be banned.
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SteveG
- Admin
- Posts: 6116
- Joined: Sat Dec 05, 2009 10:25 am
- Bronco Info: Wilson: 96, Stretched 17.5", coil-overs / Bypasses, 4-link, a fridge and all the amenities :)
- Location: Arroyo Grande, CA
Re: MSR / Mountain Safety Research
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Re: MSR / Mountain Safety Research
Good to hear about good customer service. Thanks for sharing.
Re: MSR / Mountain Safety Research
Now I will have to dig my 30 year old one out and check the hose! Just how long was that warranty? Had a good chuckle envisioning the stomp and splash method.
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SteveG
- Admin
- Posts: 6116
- Joined: Sat Dec 05, 2009 10:25 am
- Bronco Info: Wilson: 96, Stretched 17.5", coil-overs / Bypasses, 4-link, a fridge and all the amenities :)
- Location: Arroyo Grande, CA
Re: MSR / Mountain Safety Research
Yeah, I felt pretty silly after. I probably could have gone with water alone but it was in a jug and I didn't have a means of delivering large quantities quickly so I defaulted to stomping and used a small water bottle to finish it off. I almost chucked it in the stream next to me but I really like the stove and didn't want feel like getting wet.... It was in pretty sad shape after I was done with it. It was a good thing we had a back up.
Check that hose. Mine was splitting from the inside out.
Warranty info: http://www.cascadedesigns.com/Service/W ... and-Repair
Check that hose. Mine was splitting from the inside out.
Warranty info: http://www.cascadedesigns.com/Service/W ... and-Repair
Most damaged Cascade Designs products can be repaired
In order to keep our products in use and out of the landfills, Cascade Designs offers a repair service. If you cannot repair your product, please return it to the Cascade Designs Service Center. If possible we will repair non-warranty damage at a fair rate. For North American customers, please contact our Customer Service Center below for details on current repair fees. For customers outside North America, please consult our International Distributor listings.